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You deserve lingerie that makes you feel beautiful, confident, and completely happy with your choice.

At Margo Lingerie, we want every order to be a pleasant experience. If you change your mind, you may request a return within 14 days of receiving your order, according to the return conditions below.

To start a return request, please contact us at:
contact@margolingerie.com
or use the contact form available on our website.

Important Return Conditions

For hygiene reasons, lingerie items must be returned in perfect condition.

Products can only be accepted for return if they are:

unworn;
unwashed;
free from any signs of use, perfume, deodorant, makeup, stains, or marks;
with all original tags attached;
in the original packaging, where possible.

Lingerie must always be tried on over other clothing. Items that show signs of wear or do not meet these conditions cannot be accepted for return.

Faulty or Incorrect Items

We carefully check our products before dispatch. However, if you receive a faulty item or an item that is different from what you ordered, please contact us immediately after receiving your parcel.

To help us resolve the issue quickly, we may ask you to provide clear photos of the product, the defect, or the product label.

Please note:

claims must be made before the item is worn or washed;
items that have been worn, washed, or returned without tags cannot be accepted as faulty;
the product must be kept in the condition in which it was received until the issue is resolved.

Return Process

To start a return, please send us a message with:

your order number;
your full name;
the item you would like to return;
the reason for the return;
photos, if the return is related to a fault or delivery error.

After reviewing your request, we will send you the return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the item received is faulty or incorrect due to our error.

We recommend using a tracked shipping service. Margo Lingerie is not responsible for parcels lost or damaged during return shipping.

Refunds

Once your return reaches us, the items will be inspected to confirm that they meet all return conditions.

If the return is approved, your refund will be processed using the original payment method or another agreed method, depending on the situation.

Please note that refunds may take several business days to appear, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us. Exchanges are possible subject to stock availability and compliance with the return conditions.

Items That Cannot Be Returned

We cannot accept returns for items that:

have been worn, washed, or damaged;
show signs of perfume, deodorant, makeup, stains, or other signs of use;
no longer have the original tags attached;
do not meet hygiene conditions;
have been returned without prior approval of the return request.

Contact Information

For questions or assistance with returns, please contact us at:

Margo Lingerie

Website: margolingerie.com
E-mail: contact@margolingerie.com
WhatsApp: +40 774 541 057
We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@margolingerie.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@margolingerie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@margolingerie.com.